• 104 West Main Street - Madelia, MN 56062
  • 507-642-5555

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Battery Backup Disclosure

Maintaining Telephone Capability During Electrical Outages

Christensen Communications has two delivery methods for our service, copper and fiber (also known as Fiber to the Home). Customers who are on our copper wire are connected to our central office and will not have an interruption to their telephone service in the event of a power outage, as long as the customer uses a corded phone. You may want to consider maintaining at least one corded phone to use during power outages.

If you are one of our customers on a fiber optic connection, you have an optical network terminal (also known as an ONT) at your home. Christensen Communications telephone service requires this ONT to be powered by a power supply plugged into an electrical outlet.  If the ONT loses power, your telephone services will not work, including 911 and any home, security and medical monitoring that relies on our telephone service unless you have a backup power source such as the uninterruptable power supply (UPS) or a generator.  Customers wishing to guarantee that their ONT lasts in a power outage may purchase a UPS from Christensen Communications.  The UPS that you may purchase from Christensen Communications is rated by its manufacturer to last at least 8 hours in idle mode and provide 6 hours of talk time when the UPS battery is new.  The UPS is intended to enable users to make short, emergency or other urgent telephone calls.

Purchase and Replacement Options

Replacement UPS batteries are available for purchase at our office in Madelia.  If you do not feel comfortable installing your own battery, please call to make an appointment and we would be happy to assist you.  A labor charge of $60 per hour will apply for battery installation.  If you have any questions about the UPS or would like to purchase a replacement UPS battery, please call our office at 507-642-5555.

Instructions for Proper Care, Use & Monitoring of Your Battery

Please follow the more detailed instructions included with your UPS for proper use, storage and care of your UPS to ensure that it will function as needed during a power outage. Environmental factors such as temperature can shorten your UPS battery’s useful life. If properly maintained, the life of a battery is 5 years.  At the end of the useful battery life, the battery LED light will be on indicating that you need a battery replacement.

Warranty Information

The battery comes with a one year warranty.

Contact Us

Christensen Communications
104 West Main Street
Madelia, MN 56062
Email Us

Phone: 507-642-5555
Fax: 507-642-5500

Support: 507-642-5555

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